Dieux products are available on our site and are also sold at Sephora US stores, on Sephora.com, Cultbeauty.com (Forever Eye Masks only), SokoGlam.com, and through the TikTok Shop on Dieux’s account.

Yes! Dieux products are available in participating Sephora US stores. To find the closest Sephora near you, use the store locator tool on Sephora.com, available on every product page by clicking the “Buy Online & Pick Up” option.

Dieux products can be found in all Sephora US stores. You can use the store locator tool on Sephora.com to find availability. This tool is accessible on every product page by selecting the “Buy Online & Pick Up” option.

We ship via UPS to everywhere in the continental U.S.*

*We do not ship to P.O. Boxes and APO/FPO adresses.

In the USA, Standard Shipping is available for domestic locations via UPS Surepost (5-8 business days after fulfillment) for $5.00. Shipping is free for all orders over $60 within the USA (10-16 business days after fulfillment) and does not apply to Priority Shipping Methods.

Express Shipping (2-3 business days after fulfillment) is available in the USA for $16.99. Express shipping is free for all orders over $175.00 within the USA. You may experience longer delivery times if you're shipping to Alaska, Hawaii, and US Territories.

For USA shipping, orders will ship within 3-5 business days of ordering.

This depends on the shipping method chosen at check out. See our options below:

Premium Shipping: 5-8 business days after fulfillment

Free Shipping: 10-16 business days after fulfillment

Express Shipping: 2-3 business days after fulfillment

If your order has not delivered within the estimated time frame of the shipping method you selected upon placing it, please email our customer care team at orders@dieuxskin.com and we'll be happy to advise.

We allow 4 weeks for your package to deliver from the date your package leaves the warehouse. If the package does not move within 4 weeks, you have the option to refund or re-ship the product. This is us absorbing UPS's mistake, so we appreciate your patience in ensuring the package is truly lost. If you would like a faster response, please file a claim with UPS.

We use a service called Passport Shipping which delivers to over 200 countries! Click here to learn more.

Passport Shipping is a modern shipping carrier that helps direct-to-consumer brands ship their products internationally. They will be your main go-to for all questions once our products leave the warehouse. Please message them at help@passportshipping.com for any questions regarding your order.

There is a shipping cost and a duties and taxes cost. We default to each country's laws when it comes to covering duties and taxes upfront or upon receipt. Please note that Dieux is not responsible for re-shipping a package if duties and taxes are unpaid and it impedes delivery.

Estimated shipping is 13-15 business days but could take less or more time. If your package is lost or you have any issues with your package help@passportshipping.com is your best contact for all questions.

Cannabinoids are not able to be sold internationally at this time. You can purchase Instant Angel, Auracle and our Forever Eye Masks to be delivered internationally.

We do not accept returns on international orders at this time. If you’ve had a reaction to a Dieux product within 30 days of receiving your order, email us at orders@dieuxskin.com and we can work to find a resolution.

Effective March 4, 2025, new Canadian regulations impact our products:

• Orders <$99 USD: Flat shipping rate of $15
• Orders $100+ USD: Tax and duty are applied. This includes a 25% tariff placed on US products to Canada and a Value Added Tax (VAT). Tax rates vary from 5% to 13% depending on province.

While we cannot adjust product prices to offset these new tariffs, we are working with our shipping partner Passport Shipping to provide the most competitive rates possible. Questions? We're here for you at hello@dieuxskin.com.

Sometimes international couriers do experience delays in getting packages scanned in. We kindly ask our international customers to allow up to 4 weeks from the order date for their packages to deliver.

If your order has succeeded this window, contact us at orders@dieuxskin.com. While we're unable to ship replacement orders internationally at this time, we'll do all that we can to help.

If Dieux has become a crucial step in your skincare routine, you can purchase your favorites at a discount by enrolling in our subscription program. Subscribers are given the option to receive their order every 4, 6, 8, or 12 weeks. We offer tiered % off discounts that increase depending on your desired order frequency. Subscription orders are placed for the customer automatically on each scheduled date.

To start subscribing, visit the product page of your favorite product. Instead of clicking “One-time purchase”, click “Subscribe & Save” and select your desired order frequency.

You can make changes, additions & upgrades to your subscription and account information at any time by accessing our user portal here. If you need any assistance, our customer support team is happy to help at orders@dieuxskin.com.

If your subscription order is coming soon and you’re not in need of more product right now, you can always skip your upcoming order here. If you opt to skip your upcoming order, you will not be charged and the order will not be processed. You’ll receive your next subscription order on the following scheduled date.

As long as your item is in stock, you’re free to bump up the delivery date in your user portal here.

Subscribers are notified of unavailable inventory a few days before their next subscription is scheduled to process. If at least one or more items is out of stock in your subscription at the time of your scheduled date, the order will not be placed. You will not be charged and the order will not process until the item is back in stock. Subscribers affected by out of stock items have the option to skip their upcoming order or change the delivery date here.

Because subscription orders are already discounted, discount codes cannot stack with subscription orders.

You can make changes to your upcoming subscription order at any time by accessing our user portal here. If you need any assistance, our customer care team is happy to help at orders@dieuxskin.com.

We’re so sorry to hear that! You can cancel your subscription order at any time by accessing our user portal here. If you need any assistance, our customer support team is happy to help at orders@dieuxskin.com. Please let us know why you’re wishing to end your subscription in a few words. We ❤️ your feedback!

No worries! Our customer care team is happy to help at orders@dieuxskin.com.

If you’re having trouble applying a discount code to your order, here are a few factors to consider: 

• You’ve already used one discount code on the order. Discount codes are not stackable. 
• The discount code cannot be combined with the promotional item. If you’d prefer to redeem your discount code instead of the promotional item, you can remove the promotional item from your cart and try the code again.
• The discount code has expired. If you received this discount code without a clear expiration date, let us know at orders@dieuxskin.com and we’ll take a look. 
• The discount code is not applicable to the item(s) in your cart. Special edition items & bundles are subject to be excluded from promotions. 
• The discount code does not apply to subscription orders. As subscription orders are already discounted, not all discount codes are applicable to subscriptions.
  

If you’re shopping internationally and you’re having trouble redeeming an active promotion, here are a few factors to consider: 

• The promotion features a Deliverance gift with purchase. As Cannabinoids cannot be sold or shipped internationally at this time, we’re unable to offer Deliverance GWPs to our international customers. 
• Your order total doesn’t meet the USD minimum spend. Our minimum spend thresholds are always based on USD amounts. Check the conversion rates between your currency and USD to make sure you’re meeting the promotion’s spend requirement. 

Free shipping promotions apply to US orders only. We do not offer free shipping to areas outside of the US.

As bundles are always discounted 10%, additional discounts will not apply to bundles in your cart*. Discount codes will apply to individual full-price items.
*excludes TYB discounts and store credit discounts

On unopened products, you have 30 days to return your order. As we are a small business, original shipping costs will not be included in refunds for US orders under $60 and for international orders.

For US orders, the cost of the return label will be deducted from the refund amount.

For international orders, customers are responsible for producing a return shipping label.

For any questions please email us at orders@dieuxskin.com with "return help" as your subject line. Note: we offer refunds if you've had a reaction. Just email us and we will help trouble shoot!

Please note if you have a defect or problem with your order, we are always here to help, please email us at orders@dieuxskin.com with your order number in the subject line.

Oh no! We're terribly sorry to hear that. Returns for faulty Dieux products purchased at Sephora can be processed through Sephora.com or at any Sephora store in the US. You can review the Sephora return and exchange policies for damaged or defective products here.

We're sorry to hear you're not completely satisfied! Returns for Dieux products purchased at Sephora can be processed through Sephora.com or at any Sephora store in the US, in accordance with Sephora's return policy. You can review the Sephora return and exchange policies here.

Let’s start with the basics: all Dieux products are tested and safe. In order to sell products in the US market, it's the responsibility of brands per the FDA to make safe products. We don’t like saying we are clean as it implies that other brands are dirty. Instead of focusing on lists that aren’t vetted by toxicologists, we go the extra mile by following EU regulations to stability test our products (not a requirement in the US), follow Good Manufacturing Practices (a guidance in the US) and we do Human Repeat Insult Patch Tests on unknown ingredients and our final formula. This ensures the product has a measured level of safety and doesn’t disrupt skin on average. Our products will always focus on what’s in them, not what it’s “free from.”

We don’t use parabens in our skincare not because we think they are “bad” but because the dialogue has gotten further and further from the science which shows they are demonstrably safe.

That being said, our skincare and supplements will be vegan and cruelty-free. We do not test our products or ingredients on animals, like many brands in the industry.

Now, more on the term ‘clean’.

This is a difficult question for us to answer. Working with a dermatological advisor, and having an expert chemist on Dieux’s co-founding team, we know that clean definitions don’t mean much. There is no standard, and without a regulatory arm of the FDA monitoring it, it’s a lot of faith in corporations; you’re going to be biased when you come up with your own rules, even if they started with good intentions. It also reinforces the idea that nature is safe. Nature can be incredibly dangerous and the toxicity of anything will always be in the dose. Water can be toxic, doesn’t mean we don’t use the right dose for our bodies. It also reinforces that mining nature is good for nature, we believe, sometimes, it’s best to leave nature alone and source ingredients from labs. Nuance is everything, we’re here to go through it together.

We can say that we spent two years on our serum’s formulation ensuring the sourcing, testing and stability were to our standard (higher than the heavens). And continue to meet and surpass this standard as we ideate and execute on new products and formulas.

For any questions as to our formulations we would love to hear from you! Our brand is rooted in transparency and a deep knowledge of chemistry, we’re here to dieux all the nerdy skincare things with you. hello@dieuxskin.com.

Dieux is proudly vegan and cruelty-free.

For tested ingredients we use clinical data to ensure we are using ingredients at the correct and studied dose. Certain ingredients have only been shown to live up to claims at specific levels, we ensure we give you those levels!

We also stability test final formulations to ensure every active ingredient plays nice and is still in working order by the time it reaches your glowing face. As this isn’t a requirement in the US, there are no guarantees that your product is still active.

For untested ingredients like cannabinoids, we do our own proprietary clinicals to back up our claims. Pending the product and claims we want to make, we’ll also conduct clinicals on final formulations and do irritation testing with a third party facility

Yes, but with a caveat; because the market dictates it. Science repeatedly shows that parabens are demonstrably safe in cosmetics. That being said, we had to make a business decision to choose other preservatives that our head of product and regulatory agencies in the US and EU has deemed safe and plays well in formulas.

Our products and future formulations, for the moment, are free from potential allergens like nuts, gluten and soy.

Dieux is "free from" fear. Free-from lists are part of a regulatory guidance to not include it in marketing or packaging in Europe due to their misleading nature. At Dieux we never want to scare you or be alarmist on things that don't merit alarm. We are transparent on our formulas and dosing, any questions you have, please ask, hello@dieuxskin.com.

Clinically vetted means we’ve tested each ingredient or use well-sourced data on an ingredient. For example, with our first serum Deliverance we didn’t see safety data or clinical vetting of the therapeutic window for cannabinoids. What percentage of cannabinoids is effective?

With that knowledge gap, before formulating we did extensive HRIPT studies on over a hundred participants and clinically tested percent actives with a third party testing facility. For our remaining hero ingredients, we used supporting ingredients that all had good clinical data from suppliers or have been well studied in addition to their therapeutic window (the percentage that drives measurable results).

Lastly, we stability and challenge test our formulas so we know the ingredients don’t de-activate each other and stay stable while you use it.

Most of our products are safe for use during pregnancy. However, Deliverance is not cleared for pregnancy due to the cannabinoids. Please talk to your doctor before using Deliverance.

We’re committed to sustainability, this means looking at products in a few ways. For one, we want you to buy less, hence our Forever Mask which is meant to be purchased once vs sheet masks that are single use. We make products that aim to be fully recyclable or reusable. We also look to packaging that’s light to reduce carbon footprints in shipping, ideally from recyclable and renewable sources. All consumption has a footprint, as a small company we do our best and know we can always be dieux-ing better. To that end, we don’t believe in stasis, we do bi-quarterly reviews of our packaging to see what innovations are available on the market.

If you have any suggestions on how Dieux can improve our impact (or happen to work at a packaging or recycling facility), please drop us a line and say hello at hello@dieuxskin.com.

We are a small team and work directly with the labs, factories and sourcing facilities. We've worked hard to ensure our entire process is held to high ethical and environmental standards. We select partners based on their GMPs (good manufacturing practices), environmental benchmarks on the ingredient sourcing side and fair labor practices. Our GMPs forbid forced labor, underage labor, hazardous work environments, harassment and discrimination based on race, sex, sexual orientation, gender identity, pregnancy status, political opinions, religion, age and disability unrelated to an individual’s ability to perform the work required by the job.

Yes, as an American company, we believe everyone has the right to vote. We support Stacey Abram’s Fair Fight, an organization dedicated to voter re-enfranchisement, bringing “awareness to the public on election reform, advocates for election reform at all levels, and engages in other voter education programs and communications.”

As a brand that is creating skincare based on cannabinoids (our clinical study will be released next year) we are a proud member of the Floret Coalition. The Floret Coalition is an anti-racist collective of small businesses in the cannabis and cannabis-adjacent space supporting and funding equity-oriented actions via monthly donations and social campaigns. Together, we raise funds and awareness for organizations prioritizing the needs of Black, Latinx, and Indigenous communities.

3mL Deluxe Samples are exclusively offered as gift with purchase during special promotions. Deluxe Samples are not available for purchase.

In an effort to keep our Deluxe Samples completely plastic-free, we’ve opted for aluminum tubes that aren’t the most intuitive when it comes to opening/closing. Check out our how-to Reel on Instagram here. Prefer to read? Here's a blog post with the breakdown.

If you're having trouble redeeming your Deluxe Sample GWP, here are some factors to consider:

The promotion features a Deliverance 3mL Deluxe Sample, and you're outside of the US. As Deliverance is formulated with cannabinoids, we cannot ship Deliverance internationally. If an international shipping address is entered at checkout, the Deliverance Deluxe Sample will be removed from your cart.

Your order is for a digital gift card only. Deluxe Sample GWP promos do not apply to gift card-only orders.

Your order does not meet the promotion's requirements. Be sure that you're meeting any minimum spend thresholds and have eligible products in your cart.

For limited-time GWP promotions, Deluxe Samples do not auto-add to subscription orders.

During the promotional period, you can add the Deluxe Sample to your upcoming subscription as a one-time add-on here.

Dieux on TYB is a community-led loyalty program that gives access to exclusive perks and a space to connect with fellow skincare devotees (our team included!)

By joining the Dieux on TYB community, you’ll unlock Angels Only access to:

• Rewards discounts on future orders
• Work-in-progress formulas for your feedback (samples sent straight from our lab to you!)
• Member-exclusive offers & events
• Early access to product launches
• Private chat channels with fellow angels

Join here for free!

Challenges are fun, daily brand activities played in exchange for rewards. Challenges often include UGC creation, product reviews, surveys, and quizzes, and are curated by the Dieux team.

Coins are earned from completing challenges and can be converted into a redemption code for discounts on future purchases. You can redeem your coins for purchases on dieuxskin.com or directly in the TYB app. 

TYB discounts can stack with some promotions, but not all. Review the fine print or shoot us an email at hello@dieuxskin.com if you’re unsure of a promotion’s terms. 

As subscriptions are already discounted, TYB discount codes cannot be applied to subscription orders. 

If you have a TYB-specific question or concern, we recommend contacting TYB at support@tyb.xyz. You can always reach out to us at hello@dieuxskin.com as well, or send a message to our Community Manager that moderates our TYB private chats directly in the app. 

At Dieux there are people behind our products, we ask that when you engage with us, whether it be customer service or over DM to please remember this. Any profanity, threats of violence, or rudeness is not tolerated and we reserve the right to block or ban customers from the Dieux store or social channels.